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+HOW DO I MAKE A BOOKING?
Browse through our properties and when you find the right one for you make sure you include your dates and the number of guests to get the most accurate pricing. Read reviews, descriptions, house rules, and amenities for each place to see if it’s the right fit for your trip. You can always contact us if you have any questions about the home you’re looking for.
You’ve found the perfect place, and now it’s time to make it official. If you select “Book Now”, your booking will be automatically confirmed and you will be taken directly to the check out and payment page. You can choose to pay by credit card or debit card. And, to give you peace of mind, all bookings made more than seven days before your stay have a 24-hour cooling-off period, during which time you can cancel, no questions asked.
If you find the perfect place, but you need to contact us to ask questions before attempting to book, you can always use the “Inquire” button. You will be requested to inform us the dates you require and the number of guests you want to book, but you won’t be taken to the checkout page and no payment will be required. When you select “Inquire” the dates you require will be held for 24 hours. Once you’re ready to continue with your booking you can proceed with it by clicking on the “Book Now” button on your email.
+HOW DO I CONFIRM MY RESERVATION?
To confirm your reservation, you will need to make a Reservation Payment. When you book, we take the full payment for your stay. When you arrive, we’ll pre-authorise your card to cover damage.
+HOW CAN I PAY?
You can pay by: VISA, Mastercard, American Express and Paypal. You can also pay by bank transfer if the amount of time between booking and check-in is at least 7 days.
+HOW CAN I BOOK AN APARTMENT USING A PROMO CODE?
If you select the promo code directly on our website – Special Offers – the code will be directly applied to the checkout page. If you receive a special promo code on your email and want to use it, you just must copy and paste it on the checkout page.
+ARE THERE ANY FEES ASSOCIATED WITH ANY OF THE PAYMENT METHODS?
A 3.5% surcharge is added to credit card and PayPal payments, for both the Initial Deposit and for the Rent Balance. Payments made by bank transfer incur no additional charge, except those that your bank might require.
+DO I HAVE TO PAY A SECURITY DEPOSIT, AND IF SO, WHEN DO I GET IT BACK?
Yes, for all reservations we require a security deposit against potential property damage. Upon check in, we will ask you for your credit card information and place a temporary hold on the card. This hold is removed after check out, provided all is in good conditions. On some rare occasions, you’ll be required to put down a deposit in cash.
+DO I HAVE TO SIGN A RENTAL CONTRACT?
Yes, we require a rental contract be signed before or during every check in. The exact contents of the contract are according to local laws, and your reservation agent can answer any specific questions you might have.
+WHAT INFORMATION DO I NEED TO PROVIDE FOR THE CONTRACT?
According to the local law we are obliged to provide SEF the following information: names, nationalities, and passport numbers of each member of your group, as well as a home address.
+WHAT IS INCLUDED IN MY PAYMENT?
In general, your payment includes the property rent and all services such as internet, electricity, water, and gas. Also, included in your payment is the linen, towels and toiletries.
+WHAT IS YOUR CANCELATION POLICY?
Standard rate – 50% refund up until 1 week prior to arrival, except fees. For a 50% refund, cancellation must be made seven full days prior to local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. Promotional rates – Provided you book more than seven days before the start of your stay, you can cancel your booking no questions asked within 24-hours of making it, and we will refund 100% except fees. After the 24 hour period, promotional rates are non-refundable policy.
+DO YOU HAVE ANY SPECIAL RATES FOR CHILDREN?
Children from 0 to 3 years old stay for free, and we provide a travel crib, high chair, baby bath tub and toys for them to have the best time. We also have available upon request, baby car seat, booster seat and stroller.
+HOW DO I GET THE KEYS OF MY APARTMENT UPON ARRIVAL?
An Old Stone Flats representative will personally meet you at the property to give you the keys, as well as show you around the property, get you oriented in the city, and answer any questions or requests you might have. We’ll also provide a phone number you can call when you are on the way.
+DO YOU PROVIDE AIRPORT / TRAIN STATION TRANSFER TO AND FROM THE PROPERTY?
Yes, we can provide airport /train station transfer to and from your property – this is not included in the rental price.
+WHAT IS THE CHECK IN TIME?
Standard check in time is at 3pm / 15:00.
+MY FLIGHT ARRIVES VERY EARLY IN THE MORNING, CAN I CHECK IN EARLIER?
Depending on the availability of the property, early check ins can be arranged. Extra fee may occur, please confirm availability with our staff.
+MY FLIGHT LEAVES VERY LATE IN THE EVENING, CAN I CHECK OUT LATER?
Depending on the availability of the property, late check outs can be arranged. Extra fee may occur, please confirm availability with our staff.
+WHAT IS THE CHECK OUT PROCESS?
An Old Stone Flats representative will personally meet you upon check out to review the property, receive the keys, and send you safely on your way.
+DO YOU OFFER CONCIERCE SERVICE?
Yes, we absolutely offer concierge services. Our Guest Experience team has service down to an art, doing everything in their power to make your stay with us more enjoyable. We can book restaurants, arrange activities, classes, and tours, and get you access to events, as well as more traditional things like airport transfers, babysitters, and special requests.
+DOES THE CONCIERGE SERVICE HAVE EXTRA COST?
No, the concierge service we provide is included in your booking. The only things you’ll pay for, are the actual activities or events we book for you.
+HOW DO WE CONTACT THE CONCIERGE DURING OUR STAY?
Our Guest Experience team will provide you with a phone number, email address and WhatsApp number where they can be reached throughout your stay.
+ARE THERE ANY RULES I NEED TO FOLLOW AT MY PROPERTY?
Each property will have specific rules, but these are the main ones: 1. No smoking (always indoors, and sometimes outdoors) 2. Respect the rules of the building, and remember that your neighbours will most likely be residents.
+DO YOUR PROPERTIES HAVE INTERNET?
All our properties have reliable high-speed internet connections.
+WHAT BASIC AMENITIES ARE PROVIDED AT OLD STONE FLATS PROPERTIES?
All properties are stocked with fresh linens, towels, slippers and toiletries. Old Stone Flats also stocks every kitchen with basic groceries and gift baskets for Guest check ins., And our Guest Experience team is armed with pretty much anything you might need, including local cell phones, adapters, and other practicalities.
+DO I HAVE TO RENT MY PROPERTY EXCLUSIVELY WITH OLD STONE FLATS?
Yes, we have a high quality standand that demands that every property that we manage is fully taken care by us. This is the only we way we can assure a quality standard to both our guests and property owners.
+WHAT SERVICES DOES OLD STONE FLATS PROVIDE FOR PROPERTY OWNERS?
From high returns on investment to calendar management, revenue management, maintenance, cleaning and professional photos. Nothing it left to chance, even the security and safety of our investors.
+WHY SHOULD I RENT MY PROPERTY SHORT-TERM?
Higher returns than traditional rentals. Flexibility by not locking in long-term contracts.
+WHY SHOULD I RENT MY PROPERTY WITH OLD STONE FLATS?
Old Stone Flats has an experienced team dedicated to hospitality luxury operations and a team dedicated to unsurpassed service. Our owners earn hassle-free income while we provide exposure and support that simply doesn’t exist with online booking engines nor local agencies.